Terms & Conditions

As used in our Terms and Conditions, the following terms:

We are Dollareast UK Money Transfer Limited a company registered in England and Wales. Our company registration number is 6692184 and our registered office and main trading address is at Northbridge House, Elm Street Business Park, Elm Street, Burnley, BB10 1PD. "Prohibited purpose" means any unlawful purpose; the purpose of making or receiving payment for gambling services,gambling chips or gambling credits; the purpose of making or receiving payment for banking or other financial services; or the purpose of sending a payment to yourself as the recipient; "Recipient" means the person identified as the beneficiary of a services payment (whether that services payment is initiated by a sender using the Service or by a person using another money transmission service); "Sender" means the person who initiates the carrying out of a money transfer by using our Service; “Authorised person” is the person who is formally and properly empowered to perform on behalf of the sender. "Transaction" means each money transfer that you initiate under, and each other use that you make of, the Service; "We", "our" or "us" means DOLLAREAST UK MONEY TRANSFER LIMITED, which is a company incorporated under the laws of England and Wales and whose registered office is at Northbridge House, Elm Street Business Park, Elm Street, Burnley, BB10 1PD. "Service" means any or all of the services for money transfer which are made available by us; "Site" means the website operated by us to provide online money transmission services and related information facilities; “UTN” means the unique transaction number which will be issued to you and which the recipient will required to provide in order to authorise us or our agents to make payment to the recipient; and "You" or "your" means any person who uses the Site or the Service, whether as a sender or as a recipient. “Business Day” means official working hours excluding weekends and public holidays. “Value Date” means the date on which a transaction actually takes place. ” Payment order” means the instruction to transfer funds sent via paper and/or electronic means. “Bank card” refers to a Visa or MasterCard credit card or debit card issued by a bank or building society in UK. “Card Issuer” refers to the issuer and/or owner of a bank card. “Dollareast UK Money Transfer Limited” refers to any or all of the services which are made available by us by means of the Dollareast UK Money Transfer Limited. “Dollareast UK Money Transfer Limited” or “site” refers to the website operated by us to provide online money transmission services and related information facilities. All references in Our Terms (unless otherwise stated) (a) to a person or persons shall include any natural person, company, firm, partnership, trust, public body or other organisation; (b) to “clauses” are to clauses of Our Terms; (c) to any legislation (including statutes, statutory instruments, statutory provisions or regulations) shall include them as amended or re-enacted from time to time; and (d) made in the singular shall include the plural and vice versa.

1. MONEY TRANSFERS - OUR OBLIGATIONS

2. MONEY TRANSFERS - YOUR OBLIGATIONS

3. CANCELLATION AND REFUNDS

4. PAYOUTS

5. LIABILITY

6. TRANSFER OF RIGHTS

7. THIRD PARTY RIGHTS

The Contracts (Rights of Third Parties) Act 1999 shall not apply to the agreement between us and accordingly nothing in it shall be directly or indirectly enforceable by any third party.

8. CIRCUMSTANCES BEYOND OUR CONTROL

We are not liable to you if we are unable to perform any of our obligations to you or our performance of any of our obligations is delayed due to any circumstances outside of our reasonable control, including (without limitation) any industrial action, labour dispute, act of God, fire, flood or storm, war, riot, civil commotion, siege, security alert, act of terrorism or any resulting precautionary measures taken, act of vandalism, sabotage, virus, malicious damage, compliance with any statute, statutory provision, law, governmental or court order, the actions or instructions of the police or of any governmental or regulatory body which authorizes us to perform Our Services, cut or failure of power, failure of equipment, systems or software or internet interconnectivity or the occurrence of any extraordinary fluctuation in any financial market that may materially adversely affect our ability to perform the Trade or your ability to fund the Trade. If any of these circumstances occur then the Contract shall be suspended for the period during which they continue or, at our discretion and in order to protect both you and us, we may terminate the Contract.

9. CONFIDENTIALITY

10. DATA PROTECTION AND PRIVACY POLICY

11. MONEY TRANSFER AND THE PAYMENT SERVICES REGULATIONS

The Payment Services Regulations 2017 (“the Regulations”) apply. The Regulations set down some rules applicable where we are requested to send on funds after the completion of a Transaction. We can provide you with further details of these rules should you require them.

12. ADDITIONAL INFORMATION RELATING TO A MONEY TRANSFER

The information we are obliged to provide to you is set out at clauses 1 and 2 of these Terms. If you ask us to provide you with any information or materials which we are not required to provide under the Regulations, we may ask you to pay us a fee to cover our costs of providing them to you. If you do ask us to do this, then we will advise you of any fee that may apply.

13. COMPLAINTS

We value all our customers and take our obligations seriously. We have established internal procedures for investigating any complaint that may be made against us in relation to any Money Transfer. In accordance with our complaints procedure, any complaint you may make relating to any Money Transfer must be made or confirmed to us in writing to Head of Client Services at Dollareast UK Money Transfer Limited, North Bridge House, Elm Street Business Park, Elm Street Burnley BB10 1PD, or by electronic message to info@dollareastuk.com We shall investigate your concerns and respond to you promptly and at the latest within 15 days of receipt of the compliant. In exceptional situations, if the answer cannot be given within 15 business days for reasons beyond our control we will send a holding reply, clearly indicating the reasons for a delay in answering to the complaint and specifying the deadline by which we will receive the final reply. In any event, the deadline for receiving the final reply shall not exceed 35 business days. If you are still dissatisfied following our response to any complaint, you may have a right to refer your complaint concerning the Money Transfer to the Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR. If you would like further details of our complaints policy relating to Money Transfers please contact our Head of Client Services. Alternative, you may use Online Dispute Resolution (“ODR”) which offers you an out-of court solution to dispute connected to online process http://ec.europa.eu//consumers/odr/.

14. NOTICES

15. INTELLECTUAL PROPERTY RIGHTS

16. CHANGE OF TERMS

We may amend these T&C from time to time. If we make any change to these T&C, we will publish the revised version on these Terms on our website: www.dollareastuk.com informing of the date from which any change is to take effect. By continuing to use the services after any change, you agree to be bound by the changed terms and conditions of this Agreement as of the effective date of such changes.

17. GOVERNING LAW

Our agreement with you is governed by English law. We both agree that any dispute, claim or other matter relating to the Service will be dealt with by the English courts only. Dollareast UK Money Transfer Limited is a company incorporated and licensed under the laws of the United Kingdom, engaged in the business of funds remittance with its Head Office located at: North Bridge House, Elm Street Business Park, Elm Street Burnley BB10 1PD. Email: info@dollareastuk.com or website: www.dollareastuk.com Tel: +44 161 850 2424 Fax: +44 161 850 2434

Call us 0161 850 2424