Terms & Conditions
As used in our Terms and Conditions, the following terms:
We are Dollareast UK Money Transfer Limited a company registered in England and Wales. Our company registration
number is 6692184 and our
registered office and main trading address is at Northbridge House, Elm Street Business Park, Elm Street, Burnley,
"Prohibited purpose" means any unlawful purpose; the purpose of making or receiving payment for gambling
services,gambling chips or gambling
credits; the purpose of making or receiving payment for banking or other financial services; or the purpose of
sending a payment to yourself
as the recipient;
"Recipient" means the person identified as the beneficiary of a services payment (whether that services payment is
initiated by a sender using
the Service or by a person using another money transmission service);
"Sender" means the person who initiates the carrying out of a money transfer by using our Service;
“Authorised person” is the person who is formally and properly empowered to perform on behalf of the sender.
"Transaction" means each money transfer that you initiate under, and each other use that you make of, the Service;
"We", "our" or "us" means
DOLLAREAST UK MONEY TRANSFER LIMITED, which is a company incorporated under the laws of England and Wales and
whose registered office is at
Northbridge House, Elm Street Business Park, Elm Street, Burnley, BB10 1PD.
"Service" means any or all of the services for money transfer which are made available by us;
"Site" means the website operated by us to provide online money transmission services and related information
“UTN” means the unique transaction number which will be issued to you and which the recipient will required to
provide in order to authorise
us or our agents to make payment to the recipient; and "You" or "your" means any person who uses the Site or the
Service, whether as a sender
or as a recipient.
“Business Day” means official working hours excluding weekends and public holidays.
“Value Date” means the date on which a transaction actually takes place.
” Payment order” means the instruction to transfer funds sent via paper and/or electronic means.
“Bank card” refers to a Visa or MasterCard credit card or debit card issued by a bank or building society in UK.
“Card Issuer” refers to the issuer and/or owner of a bank card. “Dollareast UK Money Transfer Limited” refers to
any or all of the services
which are made available by us by means of the Dollareast UK Money Transfer Limited.
“Dollareast UK Money Transfer Limited” or “site” refers to the website operated by us to provide online money
transmission services and related
information facilities. All references in Our Terms (unless otherwise stated)
(a) to a person or persons shall include any natural person, company, firm, partnership, trust, public body or
(b) to “clauses” are to clauses of Our Terms;
(c) to any legislation (including statutes, statutory instruments, statutory provisions or regulations) shall
include them as amended or re-enacted
from time to time; and
(d) made in the singular shall include the plural and vice versa.
1. MONEY TRANSFERS - OUR OBLIGATIONS
1.1. Before agreeing to undertake a transaction, we will provide you payment order draft that will become
order after your signature.
The payment order together with these Terms, will set out the information which we are obliged to you.
a) The maximum total fee that the Sender will be charged by us, together with a breakdown where
applicable. If we
believe that person to whom
you send the money may also have to pay a fee, then we will tell you.
b) An indication of the exchange rate that we will apply to your transaction, or the reference exchange
which the actual exchange rate
will be based. If a further exchange rate may be applied we will tell you to expect this.
c) Information on where the person should collect the money from and what they have to do, if it is to be
available in cash
d) An indication of the maximum time that it will take for the transaction to be completed – i.e. the time
funds will be available to the
person to whom you are sending the money. The term of payment of the transfers changes depending on the
of destination and also is
subject to legal and regulatory requirements, being able to execute the same day and up to(even) in the
space of 5 days except for reason
not to us, not to our Agents or Correspondents. For the calculation of these period it will not be
every Sunday, not even the festive
ones already are of national, autonomous, or local area, so much of UK since of the country of
e) Information on cancellation procedures and any charges for cancelling or amending a transaction
f) In relation to any Money Transfer that we have agreed to perform for you, if we are in receipt of your
payment instructions by the Value
Date and time we specify, as soon as practicable after the Value Date (or, if the Value Date is not a
Day, as soon as practicable after
the first Business Day following the Value Date); or (b) if we are not in receipt of your onward payment
instructions by the Value Date and time
we specify, as soon as practicable after we have received your onward payment instructions, but you should
aware that it can take more than
5 (five) Business Days for the funds to clear, depending on local banking arrangements.
1.2. Upon completion of a transaction we will provide you with the following in writing:
a) A transaction reference number that is unique to your payment.
b) Confirmation of the exact amount we are sending for you.
c) The charges or fees that you have paid to us for this service, together with breakdown where
d) The amount of the Transaction in the currency used in the payment order.
e) The amount of the Transaction in the currency in which the Recipient will receive the money.
f) The date on which we received the payment order from the Sender.
g) The exchange rate that has been applied to your transaction
h) Information on where the person to whom you are sending the money can collect it or confirmation of the
which the money has been sent.
i) When the money will be available for the person to whom you are sending it and whether this timescale
definite or the best estimate that we
j) In the case of cash collections, what the beneficiary has to do in order to collect the money.
k) The procedure to follow if you have a need to query this transaction. We will advise you how long it
us to provide an answer or an update.
1.3. Our agreement with you is that we will take reasonable care to provide the Service. As such, we agree to
provide you with the money transfer
services and the related information facilities made available from time to time by us.
1.4. We do not accept any responsibility to you for:
a) the goods or services which you pay for by using the Service;
b) malfunctions in communications facilities which cannot reasonably be considered to be under our control
that may affect the accuracy or
timeliness of messages you send to us;
c) Errors in our Site or with our Online Service caused by incomplete or incorrect information provided to
you or a third party, or for any
unauthorized use of your password or account e-mail (the one you are fully responsible to keep it
d) any losses or delays in transmission of messages arising out of the use of any Internet access service
or caused by any browser or other
software which is not under our control;
e) viruses caused by third parties;
f) the services provided to you by your card issues
1.5. We have no obligation to you to initiate or perform a money transfer or other transaction as part of the
a) We may suspend the operation of the Service in whole or in part if, in our absolute discretion, we
appropriate to do so by reason of
any circumstances beyond our control or if we consider, that you or the Recipient, are using our online
for any illegal purposes.
b) We are unable to obtain satisfactory evidence of your identity;
c) We understand that you don’t have enough information to follow the regulatory or governmental
d) We have reason to believe that the transaction message is incorrect, unauthorised or forged;
e) you provide us with incorrect or incomplete information or if your send order is not given to us
in advance to allow for timely
provision of the requested transaction.
f) Your card issuer does not authorise you the use of your bank for payment of the transaction and our
1.6. We undertake that if the Service is interrupted (whether by us, any third-party service provider or
otherwise) for any reason we will take
reasonable care to minimise the duration of any interruption. Provided we comply with this undertaking, we
not be liable to you for any loss
or liability which may be suffered or incurred by you as a result of any such interruption, even if caused by
negligence, except where any such
interruption is caused by our default.
1.7. Applicable law prohibits money transfers from doing business with certain individuals and countries
Korea and Iran) we are required to
screen all transactions against list of names provided by the governments of the countries and territories in
which we do business, including the
US Treasury Department’s Office of Foreign Assets Control (OFAC) and the European Union. If a potential match
identified Dollareast UK Money
Transfer Limited researches the transaction to determine if the name matched is the individual on the relevant
list. On occasion, customers and
beneficiaries are required to provide additional identification and other information delaying transactions.
is a legal requirement for all
transactions proceed by Dollareast UK Money Transfer Limited, including transfers that originate and terminate
outside of the US.
1.8. We may request further information if necessary.
1.9. Once your Transfer has been accepted by us and the money has been collected from your credit card or
card, the Recipient can collect the
money at any location in the Recipient Country within minutes (during opening hours) in cash, in the currency
the destination country (in some
countries payment is available only in an alternatively currency). Also, is possible to be sent to a bank
1.10. We may report suspicious activities to the respective law enforcement organizations or other government
agencies if we are required to do so
1.11. We do not contact the Recipient once the money is ready to be collected.
2. MONEY TRANSFERS - YOUR OBLIGATIONS
2.1. As a sender you must be 18 years or older in order to exercise our service.
2.2. You will be required to register with us in order to use Dollareast UK Money Transfer Ltd Online Service.
Registration is subject to these T&C.
2.3. You will choose a password & account and an account e-mail login upon registering with us. You are
responsible for maintaining the confidentially
of your password and account e-mail login, and are fully responsible to us for all activities that occur under
your password or account e-mail login.
You agree to immediately notify us by calling at Tel: +44 161 850 2424 of any unauthorized use of your
account e-mail login and we will take
immediate steps to try to prevent these from being used. Subject to our taking such steps, we are not liable
any loss or damage arising from your
failure to comply with your obligation under this clause. You may have right against your card issues to have
refunded or reaccredited to you if
fraudulent use is made of your bank card.
2.4. You agree to pay our charges for each money transfer or other transaction which you initiate or request
the Service. Before we can perform
any of our Services for you, you must register with us. In order to complete your registration, you must
us with all the details we require
from you, including details relating to your identity and proof of address and any other information we may
require from you to enable us to complete
our anti-money laundering procedures.
2.5. You will promptly supply us with all information and documentation which we may ask you for at any time
enable us to comply with any legal
requirements on us relating to our Services, including as required by The Money Laundering Terrorist Financing
Transfer of Funds (Information on
the Payer) Regulations 2017 (MLR2017).
2.6. You may authorise another living individual to provide us with instructions on your behalf. In these
circumstances, we will treat the instructions
of the Authorised Person as if they came from you.
2.7. You are responsible for the completeness and accuracy of all information you provide to us at any time,
including any in your request and your
nominated account details. You must always provide us with instructions, and make sure any authorised person
provides us with instructions, in the
2.8. The information that you need to provide in order for the transaction to be executed:
a) Sender’s full name, address, date of birth, phone number, nationality, occupation, Identification
Driving License or EEA ID) for
transactions that reached the limits specified by the company.
b) Beneficiary’s full name, phone number, account number, bank name.
c) We may request further information if necessary.
d) You should bring your identity original to show to the operator your ID details. This is mandatory for
payment orders regardless the amount, for
payment in cash.
2.9. The information you need to provide in order for the transaction to be executed using our Online Service:
a) Sender’s full name, address, date of birth, phone number, nationality, occupation, and Identification
(Passport, UK Driving License or EEA ID) when
requested by the company.The transactions online can only be performed via Sender’s Wire Transfer or
debit card, or credit card.
b) Beneficiary’s full name, phone number, account number, bank name.
2.10. You acknowledge and agree that:
a) when you register with us or submit a send order, you will provide us with true, accurate, current and
information and sign the receipt to
b) you will maintain and promptly update such information to keep it true, accurate, current and complete;
c) you will not use the Service for or in connection with any prohibited purpose;
d) you will not initiate a money transfer or other transaction under the Service in breach of these Terms
Conditions or any other restriction or
requirement of use described on the Site; and
e) You are responsible for the security of your password and e-mail account login in accordance with
f) You will be liable to us for all losses which we suffer or incur relating to any fraudulent activity by
2.11. You acknowledge and agree that information about you, and the services we provide to you are
however may be provided by us from
time to time to regulatory or governmental authorities, bodies or agencies where we are required by law to do
All information must be kept in our
database for up 5 years since your last transaction.
2.12. All currency converted under the Service is converted at our rate of exchange.
3. CANCELLATION AND REFUNDS
3.1. You have the right to cancel orders up to the time at which payment has been made to the recipient. You
exercise this right by:
a) telephoning us on (+44) 161 850 2424
b) writing to us at North Bridge House, Elm Street Business Park, Elm Street Burnley BB10 1PD
c) sending us a fax to (+44) 161 850 2434; or
d) E-mailing us at email@example.com We will accept any notice which indicates, in whatever form of
you wish to cancel your agreement
3.2. If you exercise your right to cancel under clause 3.1 after you have sent a money transfer order to us,
will reimburse any payments which you
made to us before cancellation, but:
a) We will not reimburse you if we have paid the money transfer to the recipient before we receive your
b) We may make a cancellation charge if the reason for the return of the money is not caused by our part,
net value of the transfer will be
reimbursed. We will keep the commission previously charged. Reimbursed cannot exceed 10% of the total
value of the
payment including commission. If
we cannot complete the transfer for any reason, we will immediately contact you in order to make the
3.3. Your right of cancellation under laws relating to contracts is in addition to your right as sender upon
request to us (by using any of the methods
described in clause 3.1 above) to receive a refund of the principal amount of a money transfer (at our
rate applicable at the time the refund
is made) if payment is not made to the recipient within 45 days. The refund may take 3 to 5 days to be credit
3.4. If the beneficiary does not collect their transfer within 3 months, then all rights of cancellation or
of the money transfer or commission
will be waived.
3.5. If you made a deposit in our account and failed to identify or proceeded the transaction in our Call
within 30 days, then all rights of
cancellation or refund of the money transfer or commission will be waived.
3.6. We are not responsible and we will not refund you for payments done incorrectly by our corresponding
should you provide the company with
one or more wrong payment information.
4.1. Upon making a send order through the Service we will issue you with a UTN. In order for us to authorise
payment to a recipient, the recipient
must provide us or our pay-out agent with the following:
a) Original and valid Photographic identification (such as a Passport, UK driving License or a valid
b) The exact amount of the principal amount of the send order; and c) The UTN relating to the send order.
4.2. Payment in cheques are not acceptable
4.3. The Sender’s account shall not be debited before receipt of the payment order. If the time of receipt is
on a business day, the payment order
shall be deemed to have been received on the following business day.
4.4. We shall ensure that the amount of the payment order will be at the recipient´s immediately after that
is credited to our account in case
(a) no currency conversion; or
(b) a currency conversion between the euro and a Member State currency or between two Member State
5.1. We do not accept any liability for damages resulting from non-payment or delay in payment of a money transfer
to a recipient or failure to perform
a transaction under the Service by reason of any of the matters referred to in 1.5.
5.2. We will refund to you or restore the debited payment account, without delay, the amount of the non-executed
or defective payment transaction as a
result of any breach of our agreement with you or other wrongdoing. The credit value date for your payment account
shall be no later than the date on
which the amount was debited. In case of late execution as a result of any breach of our agreement with you the
credit value date shall be no later than
the date on which the amount would have been value dated,
5.3. In case of 5.2., we shall be liable for any charges for which we are responsible, and for any interest to
which you are subject as a consequence of
non-execution or defective, including late, execution of the payment transaction
5.4. Any claim for compensation made by you/or a Recipient (who is not registered with us) must be supported by
any available relevant documentation.
5.4. Wherever you are sending a money transfer to a Receiver who is not registered with us, you agree to accept
the provision of this clause 5 not
only for yourself, but also on behalf of the Receiver.
5.5. In the case of simple negligence, we or any of our agents shall not be liable for damages for delays,
non-payment or underpayment of this money
transfer, or non-delivery of any supplemental message, whether caused by negligence on the part of our employees
or agents or otherwise, beyond the
sum equivalent to the principal amount of the money transfer (in addition to refunding the principal amount of the
money transfer and the transfer fee).
We do not, in any event, accept responsibility for any failure to perform your instructions as a result of
circumstances which could reasonably be
considered to be outside our control.
5.6. Nothing in this clause 5 shall (a) exclude or limit liability on our part for death or personal injury
resulting from our negligence or (b) exclude
liability for our fraud. To the extent permissible by law, Dollareast UK Money Transfer Limited or its agents will
not be liable for any indirect,
special, incidental or consequential damages.
5.7. We are not liable to you for any loss or damage which you may incur:
- i. provisions set out in clauses of these Terms and Conditions
- ii. Legal requirements on us, including for Money Laundering,
5.8. Your relationship is with Dollareast UK Money Transfer Limited only. You agree that no affiliate or agent of
Dollareast UK Money Transfer Limited
owes you any duty of care when performing a task which would otherwise have to be performed by Dollareast UK Money
Transfer Limited under its agreement
5.9. We are not liable under the Contract to any person except you and are not liable for any loss or damage
whatsoever caused to any person other than
6. TRANSFER OF RIGHTS
6.1. We have the right to transfer our rights and/or responsibilities under our agreement with you to an
affiliated company, or any third party, at any
time without your consent unless such transfer would reduce your rights and/or remedies or increase your
responsibilities and/or liabilities under your
agreement with us.
6.2. You may not transfer your rights and/or responsibilities under your agreement with us without our prior
7. THIRD PARTY RIGHTS
The Contracts (Rights of Third Parties) Act 1999 shall not apply to the agreement between us and accordingly
nothing in it shall be directly or indirectly
enforceable by any third party.
8. CIRCUMSTANCES BEYOND OUR CONTROL
We are not liable to you if we are unable to perform any of our obligations to you or our performance of any of
our obligations is delayed due to any
circumstances outside of our reasonable control, including (without limitation) any industrial action, labour
dispute, act of God, fire, flood or storm,
war, riot, civil commotion, siege, security alert, act of terrorism or any resulting precautionary measures taken,
act of vandalism, sabotage, virus,
malicious damage, compliance with any statute, statutory provision, law, governmental or court order, the actions
or instructions of the police or of any
governmental or regulatory body which authorizes us to perform Our Services, cut or failure of power, failure of
equipment, systems or software or internet
interconnectivity or the occurrence of any extraordinary fluctuation in any financial market that may materially
adversely affect our ability to perform
the Trade or your ability to fund the Trade. If any of these circumstances occur then the Contract shall be
suspended for the period during which they
continue or, at our discretion and in order to protect both you and us, we may terminate the Contract.
9.1. We respect the privacy of the affairs of all our customers and always aim to treat customer information as
confidential and to use customer information
9.2. We will not treat customer information as confidential where it is already public knowledge or where it
becomes public knowledge through no fault of
9.3. We may disclose customer information if we are required to do so by law, by a court, by court order, to meet
any statutory, legal or regulatory
requirement on us, or by the police or any other law enforcement agency in connection with the prevention or
detection of crime or to help combat fraud
or money laundering.
10.1. Your personal information is processed under applicable law and controlled by Dollareast UK Money Transfer
Limited during our relationship with you.
We shall only access, process and retain your personal data with your explicit consent.
10.2. This information is used to provide you with the services you have asked for and for activities such as
administration, customer service, anti-money
laundering, compliance and legal duties, validate your details, to help us understand our consumers by doing
analysis and research of the information we
hold, to help prevent and detect fraud, debt and theft, to help us improve our products, services and operations.
10.3. We may provide the information we hold to parties located outside the United Kingdom, for the purposes set
out in this statement. We may also provide
the information to other organisations, including those that help us run our business, if there is a reasonable
need to do so, to carry out or aide the
10.4. Dollareast UK Money Transfer Limited may disclose your personal information, including without limitation
your name, customer ID number, address,
transaction patterns and bank account information,
- (i) if we are required to do so by domestic or foreign law or legal process or
- (ii) to law enforcement authorities or other government officials for purposes such as detecting, investigating,
prosecuting and preventing crimes,
including money laundering and related criminal activity, and the recipients may further disclose the information
for these and other related purposes
10.5. We will hold and retain the information that you give us the Receiver of our services in order to execute
the transaction. Prior to providing
this information you are obliged to notify and secure authorisation from the other person on our use of this
information as set out in this section.
The provision of this information is needed to execute the transaction and provide these services to you. Without
it, Dollareast UK Money Transfer
Limited is unable to provide the money transfer, facilitate convenience activities or other requested services.
10.6. Dollareast UK Money Transfer Limited restricts access to non-public personal information about you to those
employees and agents who need to know
that information to provide products or services to you. We also maintain physical, electronic and procedural
safeguards that comply with your right to
guard your non-public personal information.
10.7. You have a right to ask us to see and get a copy of your information, correct, erase or limit our use of the
information which is incomplete,
inaccurate or out-of-date. If you wish to exercise these rights or no longer wish to receive commercial
communications from Dollareast UK Money Transfer
Limited, please contact us by phone at +44 161 850 2424.
10.8. By providing us a telephone number (including a mobile telephone number), email address and postal address,
you consent to receive emails, calls,
voice-mails, direct mail and text messages from us about your use of our service through those mediums, which we
may do in our sole discretion. Message
and data rates may apply. If you not agree to receive text messages, emails, voice-mail direct mail or calls,
please send email to firstname.lastname@example.org,
giving your name, Customer Identification and ask to STOP. Please indicate which medium you wish to stop receiving
communications through. You also can
contact us by phone at +44 161 850 2424.
11. MONEY TRANSFER AND THE PAYMENT SERVICES REGULATIONS
The Payment Services Regulations 2017 (“the Regulations”) apply. The Regulations set down some rules applicable
where we are requested to send on funds
after the completion of a Transaction. We can provide you with further details of these rules should you require
12. ADDITIONAL INFORMATION RELATING TO A MONEY TRANSFER
The information we are obliged to provide to you is set out at clauses 1 and 2 of these Terms. If you ask us to
provide you with any information or
materials which we are not required to provide under the Regulations, we may ask you to pay us a fee to cover our
costs of providing them to you.
If you do ask us to do this, then we will advise you of any fee that may apply.
We value all our customers and take our obligations seriously. We have established internal procedures for
investigating any complaint that may be made
against us in relation to any Money Transfer. In accordance with our complaints procedure, any complaint you may
make relating to any Money Transfer
must be made or confirmed to us in writing to Head of Client Services at Dollareast UK Money Transfer Limited,
North Bridge House, Elm Street Business
Park, Elm Street Burnley BB10 1PD, or by electronic message to email@example.com We shall investigate your
concerns and respond to you promptly and
at the latest within 15 days of receipt of the compliant. In exceptional situations, if the answer cannot be given
within 15 business days for reasons
beyond our control we will send a holding reply, clearly indicating the reasons for a delay in answering to the
complaint and specifying the deadline
by which we will receive the final reply. In any event, the deadline for receiving the final reply shall not
exceed 35 business days. If you are still
dissatisfied following our response to any complaint, you may have a right to refer your complaint concerning the
Money Transfer to the Financial Ombudsman
Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR. If you would like further details of our complaints
policy relating to Money Transfers please
contact our Head of Client Services. Alternative, you may use Online Dispute Resolution (“ODR”) which offers you
an out-of court solution to dispute
connected to online process http://ec.europa.eu//consumers/odr/.
1. Where any notice is required by Our Terms to be given in writing, it must be written in the English language
(a) Where it is to be given by you, it must be sent by email to firstname.lastname@example.org or by post to Private Client
Services at Dollareast UK Money Transfer
Limited, North Bridge House, Elm Street Business Park, Elm Street Burnley BB10 1PD.
(b) where it is to be given by us, it must be sent by email to the last email address which we hold for you or by
post to the last postal address we hold
for you, or to such other email or postal address in the United Kingdom which you tell us to use by notifying us
in advance in writing in accordance with
the provisions of this clause. Any notice sent by email will be treated by you and us as being received on the
first Business Day coming after the day on
which it was sent and any notice sent by post will be treated by you and us as being received on the second
Business Day coming after the day on which it
(c) You must notify us of any change in your address or e-mail
15. INTELLECTUAL PROPERTY RIGHTS
15.1. Our Online Site and Online Service, the content, and all intellectual property relating to them and
contained in them (including but not limited to
copyrights, patents, database rights, trademarks and service marks) are owned by us, our affiliates, or third
parties. All right, title and interest in
shall remain our property and/or the property of such other third parties.
15.2. Online Site and Online Service may be used only for the purposes permitted by these Terms and Conditions or
described on the Site. You are authorized
solely to view and to retain a copy of the pages for your own personal use. You may not duplicate, publish,
modify, create derivative works from,
participate in the transfer or sale of, post on the World Wide Web, or in any way distribute or exploit the Online
Site, Online Service or any portion
there of for any public or commercial use without our express written permission.
15.3. You may not:
- (a) use any robot, spider, scraper or other automated device to access our Online Site or Online Service; and/or
- (b) remove or alter any copyright, trademark or other proprietary notice or legend displayed on
- 15.4. Other product, service and company names appearing on the Site may be trademarks of their respective owners.
16. CHANGE OF TERMS
We may amend these T&C from time to time. If we make any change to these T&C, we will publish the revised version
on these Terms on our website:
www.dollareastuk.com informing of the date from which any change is to take effect. By continuing to use the
services after any change, you agree to be
bound by the changed terms and conditions of this Agreement as of the effective date of such changes.
17. GOVERNING LAW
Our agreement with you is governed by English law. We both agree that any dispute, claim or other matter relating
to the Service will be dealt with by the
English courts only. Dollareast UK Money Transfer Limited is a company incorporated and licensed under the laws of
the United Kingdom, engaged in the
business of funds remittance with its Head Office located at: North Bridge House, Elm Street Business Park, Elm
Street Burnley BB10 1PD.
Email: email@example.com or website: www.dollareastuk.com Tel: +44 161 850 2424 Fax: +44 161 850 2434